Purchase and Shipping Information
Shopping at our cheerful online store and we will deliver right to your door. Shipping rate indicated below is according to Singpost postage rates and courier service from Malaysia. We highly appreciate your support and have no intention to gain any profit on shipping fee quoted to our customer.
For Singapore customer, there will be free shipping for central city area.
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Singapore Local Postage Rate
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Destination
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Weight-Step Not Over
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Standard Mail
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Non-Standard Mail
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Regular
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Singapore
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20g
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$0.26
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40g
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$0.32
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$0.50
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Large
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100g
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$0.50
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$0.80
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250g
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$0.80
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$1.00
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500g
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$1.00
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$1.50
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Registered Mail
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Registered Mail Fee
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Singapore
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$2.24
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Other Countries
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$2.20
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Malaysia postage
For Malaysia, there will be a flat rate shipping of MYR $8 to anywhere in Malaysia by express courier service.
International order
Please let us know about your preference by email enquiry-sg@dearsmartkids.com , enquiry-my@dearsmartkdis.com or Contact Us, and we will advise the courier charges for international delivery accordingly.
Orders Cancellation
We appreciate you for shopping at our online store, but we regret that orders cannot be cancelled or exchange once it has been processed and delivered. You may however request for exchange if there is after you received the orders. Please refer to our exchange policy.
Exchange Policy
We are gladly accepting any request of exchange that is made within 7 working days from the date of receiving your items. All exchange subjected to confirmation with us via email or contact. The following conditions apply:
Customer need to take a picture of the items damage condition and email to us at enquiry-sg@dearsmartkids.com or enquiry-my@dearsmartkids.com
Delivery or shipping fee are not refundable and customer need to sent us the exchange item on own cost.
Special or discounted priced items are final sales and will not accept for exchange.
Item to be send back or return must with their original packaging.
Return items cannot be accepted on soiled, worn, stained, or washed merchandise.
DearSmartKids will not responsible for loss or items damaged on the way send back for an exchange purpose. Customer need return the items properly with proper packing and protection to ensure that items do not get damaged and insure them if sending by post.
For further enquiry or question regarding our exchange policy please feel free to contact us at:
Email :
enquiry-sg@dearsmartkids.com or
enquiry-my@dearsmartkids.com
Mobile - 02 93374486 (Singapore)
- 02 81473048 (Singapore)
- 012 5521098 (Malaysia)
